KELOMPOK
3 (4 KB 02)
COMPLAINT
LETTER + REPLY
1.
FEBRI
CANDRAWAN
2.
M.HASAN
3.
WAN
HALIANDRA
4.
IKHSAN
SENJAYA PRATAMA
5.
ALDIAN
FERLA
6.
ERWIN
7.
RIZKI
HAMZAH FADLI
Example:
Complaint Letter
1 Mawar
Street
Losari, Depok 52255
Desember
15, 2012
PT.Indonesia
Garment
Jln.Merdeka
Raya no.30
Jakarta
12300
Dear Sir or Madam,
I have ordered 12 packs consist of 12 clothes of
new modeled Trusmi Batik on your Boutique which I ordered by phone on
September 11. I received the order on September 14. When I received those
packs of Batik, there was one packs missing. I only got 11 packs of 12 packs
that I ordered. To know whether there was one pack missing, you can check
the amount of Batik whcih left your Butique stock.
To resolve that problem, I would like you to
send me one pack of modeled Trusmi Batik like I ordered before. Or if the pack
of modeled Tursmi batik which I ordered had been ordered by somebody else, I
hope you give me back the money for the amount charge of the Tursmi Batik pack.
I have been your costumer for long time, and you
know it as well. This the first time I get the problem like this relate to your
service. If you need to contact me, you can call me at 0857444449.
Sincerely,
(Ronaldo)
Example : Reply Of Complaint Letter
Desember
25, 2010
to,
Mr.Ronaldo
PT.Real
Madrid
Jl.Radar
Auri no.13
Dear
Sirs,
You've ordered 12 packs consist of 12 new
outfits modeled on Trusmi Batik Boutique you that you order by phone on
September 11. you received the order on September 14. When you accept all
packets Batik, there is a missing package.
We admit that an error in the
calculation of clothes that we send to you.
To overcome the problem, we will
send you a pack of Batik Trusmi modeled as you book in advance.
Yours
sincerely,
(Trusmi
batik)
Damage
good letter
Cisalak
Pasar 1 Street
Cimanggis
, Depok 16953
Desember
15, 2012
PT.Indonesia
Garment
Jln.Merdeka
Raya no.30
Jakarta
12300
Dear
Sir or Madam,
I
have booked a number of jersey. but the jersey that I received does not match
the jersey that is in the example.
My
customer complains that my jersey dress shirt jersey jerseynya incompatible
with examples.
How
do I explain to them? whether there is accountability for the quality of your
company shirt I received.
Sincerely,
kelompok
3
Reply
of damaged good
Margonda,
Depok 16953
Desember
22, 2012
To,
PT.Kelompok
3
Jln.Radar
Auri no 13
Depok
12300
Dear
Sir or Madam
In response to your letter of
complaint about the inconsistency of quality clothes and clothes jersey jersey
sample order, we can explain as follows.
Our jersey dress is not as nice
as the example jersey dress. because we're ease costs. clothing materials that
we use are going to rise while the prices do not we dress our jersey Rev.
We apologize for our mistake and thank you for
your criticism and your notification. All that we will use as a trigger to
produce a better product. We promise, as much as possible this incident is the
first and last resort for us.
Sincerely,
(PT.Indonesia
Garment)
Example:Late
Delivery
Cisalak
Pasar 1 Street
Cimanggis
, Depok 16953
Desember
10, 2012
PT.Indonesia
Garment
Jln.Merdeka
Raya no.30
Jakarta
12300
Dear
Sirs,
We inform you that our order
goods do not arrive within the agreed time.
In your letter No. 13 dated December 5, order
items we will come no later than December 7, In fact, our order items are newly
arrived on December 10, means that the delivery of our luggage was delayed 3
days from the date specified in your letter.
This delay certainly have a major impact for
our company because our customers expressed to divert its cooperation with
other companies. Things like this is a big loss for us.
Of course, this does not delay as
we expect repeated in the future because if you can not keep the agreement
again then with a heavy heart we had to find another company as our business
partners.
Sincerely,
Kelompok
3
Reply
of Late Delivery
Desember
15, 2012
To
,
PT.Kelompok
3
Jln.Radar
Auri no.13
Jakarta
12300
Dear Sirs,
In
response to the complaint about the delay in delivery of the goods you order,
we can explain that you ordered items on dated 5 December and received on dated
10 December while we promise promise you ordered items arrive in 2 days but
have experienced delays that happen because of our delivery service use is
experiencing overload so that your ordered items has been delayed.
Thus
our explanation.
Even
so, we apologize for our mistake and thank you for your criticism and
notifications. We will pursue our next shipment on time.
For your attention, we thank you.
Sincerely,
(PT.Indonesia Garment)
