contoh reply of late delivery letter

Reply of Late Delivery

Desember 15, 2012

To ,

PT.Kelompok 3

Jln.Radar Auri no.13

Jakarta 12300

Dear Sirs,

In response to the complaint about the delay in delivery of the goods you order, we can explain that you ordered items on dated 5 December and received on dated 10 December while we promise promise you ordered items arrive in 2 days but have experienced delays that happen because of our delivery service use is experiencing overload so that your ordered items has been delayed.

Thus our explanation.

Even so, we apologize for our mistake and thank you for your criticism and notifications. We will pursue our next shipment on time.

 For your attention, we thank you.

Sincerely,

(PT.Indonesia Garment)